Privacy Policy
Effective Date: 20/01/2026
Organisation: Dyirri-Bang-Gu Aboriginal Corporation Aged Care Services
ABN: 29 471 927 113
1. Our Commitment to Your Privacy
Dyirri-Bang-Gu Aboriginal Corporation Aged Care Services (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.
2. What Information We Collect
We may collect personal information such as:
- Your name
- Contact details (email, phone, address)
- Enquiry or referral information
- Feedback or service requests
- Any other personal information provided through contact forms, emails or phone calls
We may also collect non-personal information, including:
- Website usage data (e.g., IP address, browser type)
- Page views and time spent on our website (via Google Analytics)
3. How We Collect Your Information
We collect your personal information in several ways, including when you:
- Submit a form via our website (e.g., contact, referral, job application)
- Call, email or visit us in person
- Interact with us through social media
- Browse our website
All personal information is collected lawfully and fairly, and only when reasonably necessary for our operations.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries and referrals
- Provide aged care services or community support
- Process job applications
- Improve our website and service delivery
- Comply with legal obligations and reporting requirements
We will never sell your information or use it for direct marketing without your consent.
5. Disclosure of Your Information
We may disclose your personal information to:
- Our authorised staff and service providers
- Government agencies (e.g., My Aged Care, NDIS, Department of Health) where required
- Allied health or community support partners (with consent)
- Law enforcement or regulators when required by law
We do not share your information with overseas entities unless legally required or consented to by you.
6. Website Analytics and Cookies
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
- Monitor website traffic and engagement
- Improve usability and accessibility
- Understand how visitors use our site
Cookies do not collect personal information. You can manage cookie preferences through your browser settings.
7. Data Security
We take reasonable steps to protect your information from:
- Unauthorised access
- Loss, misuse, or alteration
- Disclosure or destruction
This includes secure email systems, encrypted storage, and restricted staff access.
8. Accessing and Correcting Your Information
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete details
To make a request, please contact us at info@dyirribanggu.org.au or call 0427 102 605.
9. Privacy Enquiries or Complaints
If you have a privacy concern or wish to make a complaint, please contact our office. We will respond within 30 days. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Last updated: 21/01/2026